Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use the platform:

• Account details such as name, email address, phone number, and login credentials.
• Learning activity such as practice attempts, mock test history, saved answers, bookmarks, and progress statistics.
• Subscription and payment-related details required to activate premium access. We do not store full card or UPI credentials on our servers.
• Technical information such as browser type, device details, IP address, referral source, and page usage data.
• Support messages, doubt submissions, suggestions, or other content you voluntarily send to us.

2. How We Use Your Data

We use collected information to operate and improve the service, including to:

• Create and manage your account.
• Show topic-wise practice, mock test results, review pages, and learning recommendations.
• Process subscription purchases and confirm premium entitlements.
• Monitor site performance, prevent abuse, and improve question quality and user experience.
• Respond to support requests, doubts, and feedback submitted through the platform.
• Send essential transactional communication such as verification emails, payment confirmations, and account notices.

3. Cookies and Similar Technologies

We use cookies, local storage, and session storage to keep the website functional and personalized. This may include:

• Remembering login sessions and language preferences.
• Maintaining mock test attempt state, review indicators, and progress-related UI behavior.
• Measuring usage patterns and improving content performance.

You can control cookies through your browser settings, but disabling them may affect important website features.

4. Third-Party Services

We use trusted third-party tools where necessary to run the platform. These may process limited information on our behalf:

• Google Analytics: used for traffic and usage measurement so we can improve pages, performance, and learning flows.
• Razorpay: used to process payments for subscriptions or premium services.
• Email/authentication providers: used for account verification, login-related flows, and transactional communication.

These providers operate under their own privacy terms. We recommend reviewing their policies before using paid features.

5. Data Sharing

We do not sell your personal data. We may share limited information only when necessary:

• With service providers that help us run the website, payments, analytics, email delivery, or customer support.
• When required by law, regulation, legal process, or to protect our rights and platform integrity.
• During a business transfer such as merger, acquisition, or restructuring, subject to applicable safeguards.

6. User Rights and Choices

Depending on your location and applicable law, you may request to:

• Access or correct your account information.
• Request deletion of your account and associated personal data, subject to legal and operational retention needs.
• Opt out of non-essential communications.
• Raise concerns about how your data is processed.

To make a request, contact us at support@examprepway.com.

7. Data Security and Retention

We use reasonable administrative and technical measures to protect user data. No online service can guarantee absolute security, but we work to limit unauthorized access, misuse, and data loss.

We retain data only for as long as necessary to provide the service, meet legal obligations, resolve disputes, maintain learning history where appropriate, and improve platform quality.

8. Children and Educational Use

ExamPrepWay is intended for students and exam aspirants. If you believe a minor has submitted personal data in a way that requires review or deletion, please contact us promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on this page. Continued use of the platform after changes means you accept the revised policy.

10. Contact

If you have privacy-related questions or requests, contact us at support@examprepway.com.